Q. Why won’t the power turn on?
A. First, check that the switch is in the on position. Then, check that all parts are assembled properly. The unit has a built-in safety device that will not let the motor turn on if not assembled properly. The Fusion Juicer also has a built-in Thermal Cut Off Safety Switch. If the machine was running, then shut down due to accidental overheating, then there is a 10 minute cooling time before the machine will restart. This helps to protect the motor from seizing.
Q. Can I order spare parts?
A. Yes, you can visit us on the web at www.fusionjuicer.com under the parts heading. Replacement parts kits are also available on back inside cover of the operating manual or call 973-287-5187.
Q. Why is my Fusion Juicer clogged?
A. This may happen for a number of reasons:
- If the fruit you are using is over ripe.
- If there is too much pulp in the filter. Turn the machine off, unplug the AC power cord, and clean the filter.
- Fruits such as avocados or bananas cannot be juiced in the Fusion Juicer.
- The spout may be blocked by a piece of pulp that may have passed through the filter causing the juice to
collect in the receptacle and overflow. Turn the machine off, unplug the AC power cord, wait for the blade to stop spinning and inspect the spout. Clear the blockage so the juice can flow freely.
Q. Can I put the whole fruit in the Fusion Juicer?
A. Yes, as long as it fits in the chute and does not have large pits, hard skins or stems. Due to personal preferences and nutritional opinions it is difficult to determine an individuals eating habits. Therefore, we recommend juicing produce the way you would normally consume it with the exception of cooking. Before juicing any produce it is important to wash it thoroughly to remove all contaminants including soil and pesticides.
Q. Can I put whole fruits with large pits in the Fusion Juicer?
A. No, remove large pits such as mango, peach, etc., as they will damage the blade and possibly the unit.
Q. Can I put all components in the dishwasher?
A. All components are dishwasher safe with the exception of the motor housing in a regular household dishwasher. Not for use in a European import or commercial dishwasher as temperatures may vary due to different manufacturers. Some commercial and foreign made dishwashers may reach internal temperatures that are higher than machines made for home use by US standards. Do not use these dishwashers with your Fusion Juicer. The higher temperatures may cause damage to your juicer voiding your warranty. Check with your dishwasher manufacturer before using.
Q. How can I make smoothies if you can not add milk, yogurt, ice or bananas to the Fusion Juicer?
A. The Fusion Juicer will not make smoothies, only fresh juice for smoothies. Add all smoothie ingredients separately in a blender.
Q. What is the diameter of the feed chute?
A. The inside diameter of the chute is approximately 3".
Q. How can I juice carrots?
A. Carrots can be a bit challenging to juice due to their dense nature and irregular shape. Do not over stuff the chute. Leave some room on the sides to be able to maneuver the carrots while juicing. They tend to bounce around in the chute. Use the pusher to guide them to the blade.
Q. Can I add ice or liquid to the Fusion Juicer?
A. No, ice turns to water and any other liquid that is poured in will cause an abundance of liquid in the receptacle. It will overflow and run out the sides of the receptacle. Add these items separately in a glass, pitcher or blender.
Q. How can I get berry juice to come out of the receptacle?
A. Follow the berries with a fruit or vegetable that contains a larger volume of juice. These fruits will produce more juice and push the berry juice through the receptacle. If you choose to juice only berries then take the machine apart and empty juice from receptacle into a glass or bowl.
Q. How can I get more pulp for cooking recipes?
A. Unfortunately you may have to juice quite a bit to get a lot of pulp. The Fusion Juicer gives up to 30% more juice than other juicers so there is usually not a lot of pulp left. The good news is you can freeze the pulp in airtight bags or containers. So every time you make fresh juice, just freeze the pulp until you are ready to use it.
Q. How long does the fresh juice last?
A. To get the full benefits of fresh juice it is best if you drink it right away. As fresh juice sits it looses significant amounts of vitamins and nutrients. Some juices last longer than others and refrigerate well as long as they are in a sealed container. They can only be kept for a few hours. Preferably in a glass covered container so the flavor is not altered. You can add a few drops of lemon juice to help maintain the flavor. Here is a list of juices that refrigerate well: carrot, apple, orange, pear, grape, grapefruit, pineapple, kiwi, prune, peach, celery, and beet juice. You can also freeze fresh juice the same way. Juice can be frozen in an airtight container for up to one month.
Q. How long does the pulp last?
A. Fruit and vegetable pulp can be frozen. It is best if it is in an airtight container or freezer bag. Discard after one month. We recommend that you use a separate container or bag for each pulp.
Q. Is there a customer service number I can call?
A. Yes, should you have any problems our friendly customer service staff is here to help you if you have a question. We are available at 973-287-5187.
Q. Can I use wheatgrass in my Fusion Juicer?
A. Yes, it works best if you roll it up in something leafy such as spinach and follow with something juicy such as pineapple. If you choose to juice wheatgrass alone just roll it up and insert it in the Fusion Juicer.
Q. Can I use cherries whole in my Fusion Juicer?
A. Yes, but only if the pits have been removed prior to juicing. A quick, easy way to do this is by using a cherry pitter.
Q. Can I use grapes with seeds and stems?
A. Yes, we recommend you wash them thoroughly prior to juicing.
Q. Can I put a rind of the melon in the Fusion Juicer?
A. Yes, we recommend you wash them thoroughly prior to juicing. We do not recommend leaving the rind on the cantaloupe due to recent cases of salmonella contamination. This is a personal preference.
Q. Can my Fusion Juicer be used as a food processor? Is there a special attachment I need?
A. No, there is no attachment that turns the Fusion Juicer into a food processor. However, the Fusion Juicer leaves behind pulp from the fruits and vegetables that is used to cook with or freeze to make delicious frozen treats. Use the pulp to make healthy sauces, salsas, dips, muffins and more.